FAQ

Welcome to sedevo Store FAQ Page!

Here, you’ll find answers to some of the most common questions from our customers. If you can’t find the information you’re looking for, please feel free to contact us directly.

What payment methods do you accept?

At sedevo, we currently accept payments via PayPal, credit/debit cards, and other secure online payment methods available at checkout.

What is your shipping policy?

Order Cutoff Time: 5:00 PM (Greenwich Mean Time)
Order Handling Time: 1-2 business days (Monday – Friday)
Delivery Time: 2-4 business days (Monday – Friday)
Shipping Carrier: We use trusted carriers such as PostNL, BPost, UPS, and FedEx.
Shipping Locations: We ship within the United State, but do not ship to P.O. boxes, APOs, FPOs, or DPOs.
Shipping Costs: Shipping is FREE on all orders.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking details. You can track your package via the carrier’s website or through our Track Your Order page.

What should I do if my package is lost?

If your package is marked as delivered but you haven’t received it:

Verify the shipping address.
Check all possible delivery locations.
Ask neighbors or family if they accepted the package.
Contact the courier with your tracking number to initiate a claim.

If the package is declared lost, please contact us at Support@sedevo.store with your order number. We’ll reship your order or provide a refund, based on your preference.

How long will it take to receive my order?

Typically, you can expect your order within 2-4 business days after shipping. We will send you a tracking number once your order is on its way.

Do you ship internationally?

Currently, we only ship within the United State. Shipping to P.O. boxes, APO, FPO, or DPO addresses is not available.

What if I received a defective or incorrect item?

If you received a defective, damaged, or incorrect item, please contact us within 8 days of delivery. We will issue a replacement or a full refund. Attach a photo of the item when contacting us at Support@sedevo.store.